CASE STUDY OF A QUALITY COST MODEL IN A SMALL BUSINESS

José Alves Silva Neto, Giorgio Eugenio Oscare Giacaglia

Abstract


Quality Costs are given by conformity and non- conformity costs, beginning with the initial process or activity work, in order to provide a product or service, with a desired quality. Although large companies usually state the necessity of evaluating costs of quality, in several cases, stating their activity of quality costs evaluation, results are largely under – estimated. Small size companies, in most cases, don´t even have a quality management budget provision neither control their costs of quality. The objective of this article is to show how the implementation of a quality costs evaluation model, in a small size company. The methods used were bibliographical research and documentary, applied to a single case study with qualitative approach. The results showed that the quality costs were reduced by 76% in the first year. It was also concluded that the proposed model is perennial, leading to stability after several months of implantation, showing the scope of system maturity.

Keywords


Quality-costs; Optimal quality cost; Machining; Small size company

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ISSN 2179-7625 (online)

DOI registration: 10.32426/engres.

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Logomarca da Lepidus Tecnologia